These purpose built monitoring systems allow the user to remotely connect and monitor their emergency telephones, analyse lift operations and device status with Australian-wide connectivity.


System programming & status reporting for your Wireless Communication Gateway. Monitor network uptime/downtime, monitor faults & alarm calls made and geographically locate your device & check system status.

System programming & status reporting for your Wireless Communication Gateway. Monitor network uptime/downtime, monitor faults & alarm calls made and geographically locate your device & check system status.


  • Browser based – access from anywhere in the world at any time
  • Can be installed as a local server or in the cloud for maximum uptime
  • Live status updates from EM-4GE every minute
  • Interactive world map displays location of installed units
  • Real time phone call updates
  • Carrier statistics
  • Email reporting of alarms, outbound calls, device inactivity, power faults, battery faults, network faults, card faults
  • Uses less than 50MB per month of SIM data on each EM-4GE
  • View a devices call/report history
  • Server based device monitoring, if device does not report for 5 minutes notify fault

*Software and service sold separately to Wireless Communication Gateways.

monitoring-small Pixel Monitoring
EM-4GE Wireless Gateway Monitoring System



Register your Gateway for the Pixel Monitoring service

Register Gateway



The Lift Monitoring System (LMS) is designed to aid in the monitoring and analysis of various operational parameters of elevators and escalators.



  • No Set Limits to the Monitored Equipment
  • Easy to Install Using the CAT5E Cabling
  • Each Input can be Customized
  • Combination of Inputs can be Set as Binary
  • The Faults are Identified as Red for Emergency and Yellow for Warnings
  • Real Time Monitoring of All Inputs
  • The Lift PI, Direction and Messages are Transferred using our CT-24 Encoder
  • CT-16 is Plug and Play by Obtaining its Own IP Address using DHCP (Dynamic Host Configuration Protocol)
  • Group Controller View
  • Two Types of Viewing the Equipment on the Monitors
  • Remote Connection via Ethernet
  • Customizable History Reporting Including Graphs

The Lift Monitoring System is linked to every lift/escalator, to provide real time monitoring and reporting of each lift.

Specialized hardware collects data from elevators/escalators and transmits it over an Ethernet based network to an LMS Computer.

A suite of software running on this computer allows a user to see the status of all Monitored Devices, and to generate various reports that present interesting subsets of the collected data.

The LMS can accurately record the occurrence, time and date of various events, for logging and reporting of lift breakdowns and availability.

The LMS is easy to install using CAT5E Cabling, with no set limits to the monitored equipment.

Each input can be customized and all inputs have real time monitoring. Any faults are identified as Red for Emergency and Yellow for Warnings.
The Lift PI, Direction and Messages are transferred using our Universal Encoder Card.

All information can be viewed and accessed through a remote connection via Ethernet or Internet, in a user friendly graphical interface.

The LMS is a powerful, cost effective system, that is the perfect complement to a Design-Com Lift Display network.

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Lift Monitoring System



The Remote Phone Monitoring System (RPMS) ensures safety and reduces maintenance costs of help points with Remote Phone Monitoring.



  • Automated testing assures that emergency phones or help points are always operational
  • Eliminates the high cost of periodic manual testing
  • Faults can be identified to avoid risk
  • Email alerts facilitate quick and efficient service
  • Management reports can highlight equipment, service or response issues
  • All monitored phones qualify for a lifetime warranty
  • EN81-28 standards compliant

The routine testing of emergency and help point phones is typically carried out by manually pressing the call button of every phone to simulate an emergency call. A process which is labour intensive, costly and lacks an audit trail.

The potential of a phone not functioning in an emergency poses a real risk, such as a motorway driver requiring urgent assistance or an entrapped lift passenger. The emFONE Remote Phone Monitoring System (RPMS) helps avoid these incidences by automatically testing at intervals of 3 days (as per European Standard EN81-28) or at any other chosen interval.

During a test, the phone will call the RPMS to report its status (call duration of only 6-8 seconds ensures no impact to line availability for a real emergency), a failure to call will be recorded and an email can be sent to a chosen contact. Report details can also be viewed at any time, anywhere by simply logging in online, allowing multiple contacts to have access.

• Building management can monitor lifts and entrances.
• Maintainance technicians can use a mobile to remotely dial in and test a phone line.
• Facility managers can investigate how calls are handled with details of what action was taken, when and by whom.

rpms-small RPMS
Remote Phone Monitoring System



The Digital IP Monitoring System is a comprehensive web based server that compliments the emFONE Digital IP Communication System.



  • Interacts with console for ‘click to dial’ capability
  • Makes easy work of managing multiple locations at a glance
  • Real time monitoring of all hardware
  • Record and playback any alarm call made on the system
  • Stamped logging of all alarms & system fault
The Digital IP Monitoring System works seamlessly with the emFONE Digital IP Communication System. Designed originally for the elevator industry this system now extends to provide communication to a whole building complex, and can easily be controlled from one central location.

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